Notice 【Regarding the change to the return methods】【Lunar New Year warehouse closure period】

Warehouse holidays during Chinese New Year

Thank you for using the Komodo Steam Deck Store.
Please find details below.

Delivery will not happen during the following periods in the concerned coutries

Hong-Kong: 2023/1/20 (Fri) – 2023/1/25 (Wed)

South Korea: 2023/1/20 (Fri) – 2023/1/23 (Mon)

Taiwan: 2023/1/20 (Fri) – 2023/1/23 (Sun)

Thank you for your understanding in advance that it will take time to deliver in the concerned periods and countries.


Regarding the change to the return methods

We would like to inform you that from 2023/01/19, we will abolish the “refusal to receive” method that we have been guiding as a “return” method when you have not received the item.

We will refund after confirming that the product has been returned to the warehouse.
We made this decision because it would take a long time to process the refund.

Regarding returns after receipt, we will continue to support you if you contact us within 14 days after the arrival of the product in a new, unopened product including the outer box.
thank you for understanding.

We look forward to your continued patronage in the future.