Steam Deck Reservation FAQ
Why is there a reservation fee?
The main reason for reservations is to ensure an orderly and fair ordering process for customers when Steam Deck inventory becomes available. The additional fee gives us a clearer signal of intent to purchase, which gives us better data to balance supply chain, inventory, and regional distribution leading up to launch.
How does the reservation system work?
When you submit a reservation, you will be put in a queue. Once inventory is available, you will be emailed in the order the reservations were made.
How can I purchase the product after making a reservation?
As soon as we are able to secure stock for regular sales in Japan/Korea/Hong Kong/Taiwan, we will send purchase instructions to your registered e-mail address in the order of your pre-order. Purchases must be completed within 72 hours. If you do not complete your purchase within 72 hours, or if you cancel your reservation, the opportunity to purchase will be transferred to the next person on the waiting list.
Will there be any announcements regarding shipping?
We are currently planning to start shipping at the end of 2022, but we will make delivery announcements on our reservation site and twitter (@OnDeckJP) as soon as they are confirmed.
When will I be able to order?
We will start sending order invitations in batches sometime in 2022. Customers will have 72 hours to complete their purchase – if they do not complete their purchase or cancel their reservation, their reservation slot will pass to the next person in the queue.
Can I cancel my reservation?
Yes, you can cancel your reservation. If you cancel, you will be refunded to whatever payment method you used. After reservation payment is complete contact us for cancellation.
What regions can I reserve Steam Deck from?
Customers in Hong Kong, South Korea, Japan and Taiwan can reserve a Steam Deck on this site.
How many Steam Decks can I reserve?
You can have only one active Steam Deck reservation at a time.
What happens to my reservation fee if I do not order my Steam Deck in time?
Your reservation fee will be refunded in full. You will be refunded to whatever payment method you used.
Are there any restrictions on users that can reserve the Steam Deck?
Your delivery address must be in a valid country.
Do I need a Steam account to use Steam Deck?
The default Steam Deck experience requires a Steam account (it’s free!). Games are purchased and downloaded using the Steam Store. That said, Steam Deck is a PC so you can install third party software and operating systems.
Is the reservation queue regional?
Yes, the reservation queue and expected order availability times are specific to each region.
Can I change which Steam Deck I purchase once I’m able to order?
Once you’re able to order, you can only purchase the Steam Deck model that you reserved.
When will I be charged in full for Steam Deck?
Once your reserved Steam Deck is available and you complete your purchase, you will be charged.
Does the reservation fee count towards my Steam Deck purchase price?
Can I pay in installments?
Unfortunately, we do not accept installment payments.
I have completed the payment but the status remains as “Processing”.
The status “Processing” means that the deposit for the reservation has been completed.
It does not indicate “Completed” as there will be a step for the purchase and delivery later on.
I do not know what my login password is.
The initial password for My account is automatically generated and can be changed from .
If you have logged out, you can set a new password from the login screen under “Lost your password?”.
Can I select a different payment method or modify my address when purchasing the device?
You can select another payment method and change your address at the time of purchase.
I changed my address but it is not reflected in my order details.
Order details reflects the information at the time the reservation was placed, and will not reflect any changes made after.
Once the change has been made, the new address will be entered by default at the time of purchase.
Will my reservation number be updated if someone cancels?
We do not update the reservation numbers. We are unable to respond to inquiries for the current order of reservations.